Privacy Policy

We collect information you provide directly when you place an order, create an account, or contact us. This includes your name, email address, phone number, delivery address, and payment details.

We also collect certain information automatically when you visit our website, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your flower delivery orders
• Send order confirmations, delivery updates, and receipts
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send promotional communications (with your consent)
• Prevent fraud and ensure the security of our platform

We do not sell your personal information. We may share your data with trusted third parties only as necessary to provide our services:

• Delivery partners: To deliver your orders to the specified address
• Payment processors: To securely process your transactions (e.g., Epoint.az)
• Analytics providers: To help us understand how our website is used
• Legal requirements: When required by applicable law or to protect our rights

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology, and we do not store your full credit card information on our servers.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is retained for a minimum of 3 years for legal and accounting purposes.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: hello@florine.az
• Phone: +994 50 123 45 67
• Address: Baku, Azerbaijan